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Pizza Operator Calling EDGE

Warranty details

warranty claim procedure

  • MF&B must be informed immediately should any defect be identified. 

  • Pre-authorization is required prior to any warranty work.

+1-888-480-3343 (Toll Free)

+1-724-628-3050 (Local)

To initiate a warranty call, the following information must be provided to the EDGE technical team:- 

  • The oven log file must be exported to the USB flash drive provided with the oven and emailed to the EDGE service team or uploaded via the EDGE service request form. See the accompanying video on how to download the oven data log file below.

  • Oven Serial Number (located on data plate on oven control cabinet) 

  • Store Name 

  • Contact Name 

  • Contact Number 

  • Oven Location (full address) 

  • Detailed Nature of Problem 


MF&B Restaurant Systems, Inc. warranties this product to be free from defects in material and workmanship for a period of: 

  • five (5) years from the date of installation or sixty-two (62) months from the purchase date, whichever occurs first. (U.S.A. Only) 


MF&B Restaurant Systems, Inc., hereinafter referred to as “MF&B”, warrants equipment manufactured by it to be free from defects in material and workmanship for which it is responsible.

MF&B’s obligation under this warranty shall be limited to replacing or repairing at MF&B’s option, without charge, any part found to be defective and any labor and material expense incurred by seller in repairing or replacing such part. MF&B shall have no liability, whether in contract, tort, negligence, or otherwise, with respect to non-MF&B manufactured products.

Denial of access or services upon the arrival of an authorized service technician or delivery company will release MF&B of any and all warranty obligations. Any incurred costs as result of denial of services shall be the responsibility of the Buyer. 


This Limited Warranty applies to products purchased for the North American market, the original purchaser in the original install location and is not transferable unless written consent is obtained from MF&B. 


The preceding paragraphs set forth the exclusive remedy for all claims based on failure of, or defect in, products or services sold hereunder, whether the failure or defect arises before or during the warranty period, and whether a claim, however instituted, is based on contract, indemnity, warranty, tort (including negligence), strict liability, implied by statute, common-law or otherwise, and MF&B its servants and agents shall not be liable for any claims for personal injuries, incidental or consequential damages or loss, howsoever caused. Upon the expiration of the warranty period, all such liability shall terminate. 


The foregoing warranties are exclusive and in lieu of all other warranties, whether written, oral, implied or statutory no implied warranty of merchantability or fitness for particular purpose shall apply. MF&B does not warrant any products or services of others. 

Limited Warranty is valid only if the equipment is installed in accordance with the supplied commissioning documentation. 


  • The oven and crate must be carefully inspected at the time of receipt. Any damage during freighting is to be reported immediately to the freighter, MF&B Restaurant Systems, Inc (T/A EDGE ovens), and documented on the Bill of Lading. 

  • The Buyer shall ensure that the ovens be installed and operated in accordance with the Installation and Operation Manual provided with the oven and adheres to local fire and building codes. 

  • The Buyer shall verify that the ovens are installed in accordance with the ventilation section of the Installation and Operation Manual. 

  • This warranty shall not excuse the owner from properly maintaining the oven in accordance with the maintenance section of the Installation and Operation Manual. All claims as a result of failure to maintain the oven shall be the responsibility of the Buyer. 

  • Completed commissioning documentation, provided with the oven, MUST be submitted to MF&B Restaurant Systems, Inc (T/A EDGE ovens), on completion of commissioning and prior to oven entering service. 

  • The gas, electric services and extraction system must be connected to the oven and installed by licensed contractors in accordance with the OVEN VENTILATION and FINAL CONNECTIONS sections of the Installation and Operation Manual. 

  • Should any such defect be discovered, Buyer is responsible to notify MF&B Restaurant Systems, Inc (T/A EDGE ovens). Upon notification, MF&B will arrange for necessary repairs to be made by an authorized service agent. 

  • Failure to contact MF&B prior to contacting a repair company for warranty work voids any and all warranties. 



  • Freight damage 

  • Overtime charges 

  • Failures as the result of improper or erratic supply voltages, gas pressure, contaminated gas or improper utility connections. 

  • Adjustments of or calibration of air flow, gas valve, temperature and fasteners. 

  • Any part that becomes defective as a result of moisture and/or other contaminants 

  • Filters 

  • Fuses and Breakers 

  • Capacitors 

  • Gas Hoses / Power Cords 

  • Conveyor belt assembly 

  • Powder Coated surfaces 

  • Normal maintenance or adjustments 

  • This warranty shall not apply if the equipment or any part is damaged as a result of accident, casualty, alteration, infestation, misuse, abuse, improper cleaning, improper installation, improper operation, unauthorized repair or alteration, natural or man-made disasters or otherwise acts of God. 


Warranty claims will be voided and/or deemed chargeable under the following conditions:- 

  • All overtime charges are chargeable by MF&B. 

  • The required service area around ovens is less than 6" in all directions. 

  • Inhibited oven manoeuvrability. If the oven has not been commissioned with a quick connect gas hose or casters or the oven is impeded by any obstacles (hood, surrounding appliances, kitchen supplies, etc.) preventing 360° access to the oven and its controls.

  • Over temperature of oven control cabinet as a result of poor ventilation, failure to clean or replace cooling fan filter or obstruction of control cabinet cooling fan. 

  • Denial of services. 

  • If service work is performed and is determined not to be covered under the factory warranty, MF&B will invoice the oven owner directly. If the invoice is not paid within 30 days, the factory warranty will be void. 

North america warranty details

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